customer care service
CARUSO: customer care and relationship support office
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Abstract Customer Relationship Management (CRM) is an inherent business strategy for companies big and small. The technology has reached a point where it is truly enabling the way enterprises manage their customer relationships. The goal of the EU funded project
Higher satisfaction at lower costs: Digitizing customer care
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Handling customer issues online might seem like a simple incremental addition to traditional call centers and retail stores, but McKinsey research shows that, done well, it can represent a paradigm shift in customer satisfaction. Digital customer care ( eCare ) responds to
Adaptive retrieval and composition of socio-semantic content for personalised customer care
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The parallel rise of the Semantic and Social Web provides unprecedented possibilities for the development of novel search system architectures. However, many traditional search systems have so far followed a simple one-size-fits-all paradigm by ignoring the different
Profitable customer care
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Customer care is, at best, mediocre if you have to force people to do it. So this book shows you how to create a system where good customer care is as natural as breathing. More than half the battle is starting with the right sort of staff. This book will help the reader select the
Applying ASD-DM methodology on business intelligence solutions: A case study on building customer care data mart
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Business Intelligence solutions are becoming vital for many organizations, especially those have tendons amount of data. Such solutions still face many failures when determining the methodology needed (L nnqvist and Pirttimäki, 2006). In our paper, we will apply agile
Pre-study onCustomer Care , Accounting, Charging, Billing, and Pricing
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Electronic Commerce platforms offer an opportunity for businesses and challenges for research. As closed markets do require generic transport services only, open Electronic Commerce marketplaces need to deal with the delivery of advanced electronic services due
Customer care management model for service industry
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Purpose This paper describes a model for Customer care management in an automotive service industry. Design/methodology/approach Customer care management (CCM) model is developed using TQM techniques, Quality Function Deployment (QFD) and Six Sigma
Human resource development systems for customer care services management in telecommunications companies: comparision of a japanese-affliated and
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The telecommunications sector in Sri Lanka has experienced deep and remarkable transformations since the mid-1990s. They include, inter alia, Sri Lanka Telecom Limited (SLT), the state-owned telecommunications monopoly, forming a strategic partnership with
Hybrid natural language processing in a customer care environment
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CyMON is an industrial platform for one-to-one customer care applications. It compromises facilities to implement user-friendly websites with an emotional, learning interface. The CyMON Natural Language Processing Engine can understand written input and react
Customer Care for Archivists and Records Managers: The Challenge for ESARBICA Archivists and Records Managers
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Page 1. CUSTOMER CARE FOR ARCHIVISTS AND RECORDS MANAGERS: THE CHALLENGE FOR ESARBICA ARCHIVISTS AND RECORDS MANAGERS Nathan Mnjama Associate Professor Department of Library and Information Studies University of Botswana E-mail: mnjamanm@mopipi
Delivery of public health care services: assessing customer satisfaction using servqual approach
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The public health sector in Ethiopia is recently encountering number of problems with poor customer care and poor quality service, negative attitude and behaviors of health care workers, and intense competition from the private healthcare institutions, thus greatly affect its
IMPACT OF CUSTOMER CARE SERVICES ON CUSTOMER SATISFACTION-A STUDY OF MOBILE PHONE SUBSCRIBERS OF UP (EAST) CIRCLE
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Customer service is the provision of service to customer, before, during and after a purchase. defined customer service as a series of activities designed to enhance the level of customers satisfaction that is, the feeling that a product or
Application of MDA for the development of the DATOS billing and customer care system (Case study on the use of MDA for the development of a larger J2EE
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This paper describes how MDA was used in a project to redesign a billing and customer care system for the billing of event based services. The billing and customer care system was implemented in a J2EE environment, and the paper describes the methodology used
CUSTOMER CARE AND CUSTOMER SATISFACTION IN HOTELS A CASE STUDY OF SHERATON HOTEL
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The study was intended to investigate the relationship between customer care and customer satisfaction in the hotel industry a case study of Sheraton hotel. The objectives of the study were to examine to examine customer care strategies used by Sheraton hotel, to establish
Cost Effective Decisions on Service Rate at a Customer Care Centre with Multi-Server Queuing Model
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In this study the queuing characteristics of Teletalk Customer Care Centre, Rajshahi is observed and analyzed with a multi-server queuing model. The waiting and service costs are also analyzed to determine the optimal service rate and the service rate is utilized to
Building Care through Customer Care
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Building maintenance has long been portrayed as aCinderellaactivity (Seeley, 1976), unattractive and often poorly considered; and yet it is a very substantial part of the construction economy-in the 10 Billion for new-build
Developing a Web browser-based user interface for customer care
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In an era when mergers, acquisitions, and consolidations happen at the speed of light, maintaining personalized, efficient customer care can be a daunting challenge. However, patients initial impression and often their lasting judgment is formed according to the
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