B2B-BUSINESS TO BUSINESS MANAGEMENT
Successful B2B customer database management
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Purpose The paper aims to present a study of the question of customer information management in business-to-business ( B2B ) firms, what distinguishes firms that manage customer information well, and what internal processes are necessary for success
Differences between B2B and B2C customer relationship management . Findings from the Czech Republic
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The purpose of this article is a comparison between Customer relationship management (CRM) in the B2B environment and B2C Environment. Literature shows significant differences; therefore the motivation of the research and hence the article was the InterYenterprise computing between autonomous business services creates two challenges, management of the collaboration and ensuring adequate interoperability between the services used for that collaboration . This paper discusses a major change in the
Capturing adaptive B2B Service Relationships Management through a Generalized SLA Information Model
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Abstract Service Level Agreements for service quality assurances are being a hot and complex research topic in both the network management and eCommerce fields. Research in IT Networks and systems management is evolving from device and system component
Management of customer relationship management (CRM) technological attributes in Brazil: A B2B relationship in the software-media development sector
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ABSTRACT Customer Relationship Management (CRM) represents a technological application based on the philosophy of Relationship Marketing and it recommends the interaction with high value consumers. Relating CRM to new social technologies, CRM 2.0
Supply Chain Change Management : an internal and B2B relationship perspective
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Increasingly competitive markets, more discerning customers, globalisation of markets for inputs and outputs, shortening product life cycles and vertical disintegration have all combined to place supply chain management (SCM) at the core of the strategy development
The Evolving B2B E-Commerce and Supply Chain Management : A Chronological M moire.
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Purpose B2B e-commerce in the US has grown substantially in the last two decades. This study aims to describe that growth and explore factors that contribute to the magnitude and timing of growth. Method Sixteen years of historical data is analysed to quantify the growth
10 Bottlenecks in B2B Quality Management and Their Impact on Marketing Research
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While much is known about perceived quality in b2b transactions and quality management standards can be considered well-founded from a transactional point of view in the context of relationship dimension further elements of quality seem to be important moderators. This
Contemporary quality management model of professional services in B2C and B2B systems cooperation
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In the paper the method for assessing the quality of professional services in the B2C (business to customer) and B2B (business to business) systems has been presented. The quality evaluation is analyzed according to relationships in the implementation of
Information systems and supply chain management via B2B Transitions
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The use of IT to share data between customers and suppliers has created an effective system. While most supply chains is incomplete visibility of actual demand, the information shared between supply chain partners can be fully leveraged from side to side process
Does implementing a B2B electronic money C plan benefit working capital management
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Recently, banks and enterprises are gradually involved in B2B electronic money C Plan abbreviated as electronic money. However, few articles have related e-commerce to the financial area. The main purpose of this study is to investigate the relationship between
Where is value in b2b value proposition The concept of value in research on selling, innovation management and NPD
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Cele artykułu są następujące:(1) prezentacja koncepcji propozycji wartości (value proposition, VP) w relacjach b2b oparta na ośmiu finansowych czynnikach wzrostu wartości;(2) reinterpretacja wyników wcześniejszych badań empirycznych dotyczących
Customer Centric Orientation of Companies Management and Its Effectiveness on International B2B Strategy
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In this paper, the authors exam the role of e-commerce to Business to Business ( B2B ) transactions and try to find out its contribution on international businesses and marketing environment. Moreover, this study aims to evaluate the impact of using Internet as an
Understanding the critical value drivers determining the key account management performance in B2B setting
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Firms, with the strategic intent to build, manage and expand their base of key and strategic accounts embrace Key Account Management (KAM) and it works as a strategic approach for relationship marketing in Business to Business ( B2B ) settings. In this approach, the firms
Managing B2B eCommerce: A project management approach
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Despite the sig11lficant literature in strategic Is planning and software project management less is known about the issues involved in developing eCommerce projects. This paper introduces a new strategy for managing business-fa-business (B2BJ eCommerce projects
Knowledge Management Model In B2B relations holistic approach on the example of IT products and trade sector
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Knowledge is the key element of management process in an organisation. Knowledge transfer, as an element of knowledge management is determined by skills and competences of participating entities inside the organisation and its coopetitors (cooperating
A LOW-COST B2B AND TRADING PARTNER MANAGEMENT PORTAL
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This paper describes the results of a 2-year research project funded by Enterprise Ireland, the national RD funding agency of Ireland. Although the project is not yet finished, promising results have been obtained in the development of a simple, low-cost B2B solution
B2B Brand Management and Private Labels Products
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Brand management always requires the definition of a strategy, in order to maintain and strengthen relationships with customers. Brand management makes it possible for companies to pursue a variety of goals, which is the aim of every company. This is
B2B Price Management using Price Waterfall Model and Business Intelligence solution.
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The price setting and negotiation process in the B2B field is a complex process that requires a solid methodology and usually also advanced IT tools to make the process as efficient as possible. The Price Waterfall model is a flexible tool that allows for making the final price
THESIS TITLE: Determining the impact of B2B Supply Chain Management in Kosovo marketplace
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Përdorimi i internetit ka ndryshuar çdo gjë, mënyrën e të jetuarit, mënyrën sesi ne bashkëveprojmë, si dhe mënyrën e të bërit biznes. Interneti poashtu ka ndryshuar mënyrën e punës dhe operimit të bizneseve. Në të njëjtën kohë, procesi i globalizimit ka kontribuar që
CUSTOMER RELATIONSHIP MANAGEMENT IN B2B MARKET
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The modern environment requires one business to interact with another. CRM is all the tools, technologies and procedures to manage, improve, or facilitate sales, support and related interactions with customers, prospects, and business partners throughout the
Solution for Innovation in Order Management Service Freight Forwarding: B2B Blockchain-powered EDI Communication Solution
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The study was assigned by Expeditors, which is one of the leading global logistics providers offering a full range of forwarding and supply chain solutions. The freight forwarding industry has seen a competitive scenario due to continuous investments in innovation. Only a strong
Internal and B2B relationship management in a supply chain management environment
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Page 1. Technological University Dublin ARROW@TU Dublin Practitioner Journals National Institute for Transport and Logistics 2005-07-01 Internal and B2B relationship management in a supply chain management environment Edward Sweeney Technological University Dublin
Strategic Brand Management in Global Technique Trading. A plan to identify and build sources to brand value in a B2B context
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This thesis is a product-based thesis. The aim of this thesis focuses in creating a strategic brand management plan in the B2B sector for commissioner company-company X. Competition is a fact in business life. The high competitiveness in the field requires
A New Approach for B2B Customer Experience Management
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From questioning the significance of NPS and quantitative data analysis to moving away from a scores culture and focusing CX programs on closing the loop and driving organisational transformation, there are many things B2B programs could, and indeed
Exploring and Improving SME B2B Credit Management
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This research concerns the use and improvement of cash management in small and medium enterprises in a business to business ( B2B ) environment. Cash management refers to the management of current assets and liabilities and plays an important role in the
Relationship Management of key Customers-in B2B
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At present, the demand-driven situation pushes organizations to be more customer centric. The retention of key customers is of vital importance to the firms profit and development because different customers have different impact on the business performance. CRM, as a meaningful
WB- B2B A WEB-BASED TOOL FOR INTERNATIONAL PROJECT MANAGEMENT
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For the development of the first manned mission to Mars, thousands of industrial contractors, universities, and research institutions will need to work closely together. Important project data, such as project progress, performance, deadlines, costs and cash flows, will need to
SME B2B Internal Process Management for Improved Cash Position
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Cash management which refers to management of current assets and liabilities, plays an important role in the successful management of a firm. If a firm does not manage its cash position well, its current assets not meet its current liabilities resulting in cash shortages
LOAD MANAGEMENT : A DEMAND RESPONSE B2B SERVICE FOR CORPORATE EV FLEET OPERATORS
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These document provides an overview of technical infrastructure jointly developed by Enel and Siemens to enable advanced Smart Grid integration services for EV charging. A class of products related to the dynamic load management of electric vehicles is hereby presented
Strategic Ecosystem Management : A multi-case study in the B2B domain
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In todays business environment, value creation is a collaborative effort in which companies depend on a number of external stakeholders. This implies a shift towards inter- organizational relationships and dependencies between companies. In this shift, companies
As a core faculty for Sales Management and B2B marketing, my teaching and research priorities are in the domains of understanding, creating and delivering
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Professor-Marketing and Chairperson-PGDM Executive Programs at IMT Ghaziabad (December 2018 ) Professor-Marketing at School of Management Bennett University, Greater Noida (December 2017 to December 2018.) Associate Professor and Chairperson, Marketing Area
The Performance Implications and Success Factors of Channel Design and Channel Management on B2B Markets
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006 2012 The Performance Implications and Success Factors of Channel Design and Channel Management on B2B Markets Christian Homburg Josef Vollmayr Alexander Hahn Page 2 Channel design and channel management have a strong impact on a supplier´s cost structure
Towards the composition of Ad Hoc B2B Applications: Semantics, Properties and Complexity Management .
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The goal is to build a general framework for ad hoc applications over large networks using semantics and complex systems analysis. The first part deals with semantics because applications need to be described. Ontologies are used to achieve it. They systematize
Human Resource Management Practices in the Context of B2B Enabling Technologies: Applications and Effects
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A survey has been conducted within a sample of companies using Business to Business ( B2B ) enabling technologies. The results indicate that there is a clear link established between effective management of human resources and effective implementation of B2B e
Artificial Intelligence in Marketing Sales: The ABB experience Subtitle: Building a model for technologically driven change management in a B2B multinational
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Anotace: Artificial Intelligence is becoming commonplace. Innovative corporations independently of their size feel the pressure to implement, in their operations, artificial intelligence (AI) systems. Yet insufficient research on how to successfully implement such
Co-creation of value in the digital age: disruption management in B2B and B2G relationships
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Abstract Internet of Things (IoT) research investigates the idea that a wide array of devices can be interconnected to enable these entities to be located, identified, and even operated without any human interference. This technology is universally seen as transforming the
TOWARDS THE MANAGEMENT OF B2C AND B2B E-COMMERCE TRANSACTION FAILURES THROUGH BOT-MEDIATED COMPONENT
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Intermittent connectivity failure and the stateless nature of the web are some of the major primary reasons for failures of business-to-consumer (B2C) and Consumer to Consumer (C2C) e-commerce transactions. Following such failures, an e-commerce transaction which
RELATIONSHIP BETWEEN COMPANIES ON B2B FIELD IN ROMANIA AND THEIR SUPPLIERS. A STRATEGIC MARKETING MANAGEMENT APPROACH
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The main objective of this paper is to identify a conceptual model to integrate the strategic marketing management instruments in the relationship between the organization on the business to business market in Romania and its suppliers. In order to be able to see the way
social media sites by B2B companies in China. In: BAM2015 Conference Proceedings 2015. British Academy of Management .
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Social media sites have been perceived to be irrelevant in B2B sector. This is because of the perception of poor usability of those sites for B2B marketing. This study while extending Technology Acceptance Model by Nielsens Model of Attributes of System Acceptability