Developing e-maturity model for municipal project and program management system

The results of digital maturity modeling are discussed on the example of the Municipal e-Project Management Office (PMO_еМ). Eight levels of PMO_еМ maturity are proposed: «I – PMO_еМ is able to effectively implement information service projects»; «II – PMO_еМ analyzes the organizational aspects of the online services of the municipality»; «III – PMO_еМ develops ways to effectively implement online services»; «IV – PMO_еМ requires a high level of e-government maturity, opening «fast access» of citizens to e-services»; «V – municipality staff as members of the project team (PMO_еМ) ensures the progress of functional efficiency of city smart services»; «VI – PMO_еМ is able to provide the vast majority of municipal services using ICT tools»; «VII – PMO_еМ provides an expanded range of smart services»; «VIII – all municipal services are provided under the maximum mainstreaming of ICT». The proposed assessment tool will allow the PMO_еМ directorate and the top management of IT organizations to conduct a self-assessment of progress in the digital management of municipal e-projects, e-programs and select the actions necessary to move to a higher level of e-maturity.